Montreal needs a reality check on customer service

11.25.2013

We Montrealers have a love-hate relationship with our service industry. On the one hand, we bitch and moan about surly store clerks and wait staff. On the other hand, we have the unfortunate habit of viewing it as a point of pride. We’re not like those Americans who greet the public with overenthusiastic fakery, we boast. We’re better than that. Our service sector may be grumpy and indifferent, but câlisse!, at least it’s honest.

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How do you solve a problem like Bixi?

10.09.2013

Montreal’s bike-sharing system is used by thousands of people, myself included, to get around. Montreal is a city where the ubiquitous orange cone is practically a symbol, with road closures and sinkholes and traffic nightmares and transit service outages the norm as opposed to the exception. In this context, Bixi is often the least stressful [...]

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CRTC’s new wireless rules don’t go far enough

06.03.2013

We Canadians pay the highest mobile rates in the world, thanks to the entrenched Bell-Rogers-Telus oligopoly that for years has been gouging customers with impunity. The CRTC, the regulatory body that has generally been in the pocket of the wireless companies, has been taking some baby steps towards actually protecting consumers in recent years, thanks [...]

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Penny idioms on their way out in Canada

02.04.2013

Today was the official end of the penny in Canada, as the Royal Canadian Mint halted production and went into collection mode. While pennies will continue to be legal tender indefinitely, retailers as of today will begin rounding to the nearest nickel for cash purposes. It occurs to me that the end of the penny [...]

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Hockey’s back, baby!

01.06.2013

The lockout has dragged 113 days and I wasn’t holding out much hope for any kind of season, shortened or otherwise. But this morning, I woke up to fresh snow outside and a shiny new agreement-in-principle that could see the NHL returning as soon as next week: Depending on when a new CBA is reached, [...]

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Well it’s 10 years later and still I haven’t a clue

11.19.2012

When I started this blog a decade ago, it was as an outlet for all of the thoughts that were screaming to get out of my head. It was barely a year after 9/11, Quebec had a wildly unpopular PQ government, Israel was reeling from some of the worst years of the second intifada, I [...]

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Sanity prevails in the USA

11.07.2012

Months and years of campaigning, more than$2.2 billion in election spending, over 100 million votes cast… and Americans in their wisdom decided to essentially maintain the status quo. President Obama returns to the White House for a second mandate. The Senate stays blue; the House stays red. But lest anyone was thinking that this whole [...]

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4 more years

11.07.2012
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Media bias exemplified

11.05.2012

With less than 24 hours to go until voting day in the US, it’s a classic case study in media bias to see what the various big news outlets have as their posted headlines. Here’s CNN, reporting a statistical tie in the popular vote but an edge to Obama in the electoral college: Here’s Yahoo [...]

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Resign, resign, they shall resign

11.04.2012

Quebec Solidaire co-spokesperson (and general pain) in the ass Amir Khadir has stepped down from his party’s co-leadership role, though he will remain MNA for his riding of Mercier. I’ve narrowly escaped being represented by him by about half a block — though my local Pequiste MNA on this side of the street is not [...]

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