Segacs's World I Know

Posts Tagged ‘rogers’

Responding to massive public pressure, including an online petition that garnered over 57,000 signatures, Rogers has announced a $30 data plan for the iPhone.

It’s not the unlimited flat plan that people had hoped for, but at 6 gigabytes, it’s pretty close. And so far, it’s only available to people who purchase their iPhone before August 31st. But it’s a whole lot better than the previously-announced plans, which start at $60 and range to $115 per month – gouge-worthy levels.

The problem is, Rogers holds all the cards. Once people rush out to take advantage of this pricing and sign three-year contracts, they’re locked in. And Rogers’ regular rates for data plans are outrageously high.

Meanwhile, Bell and Telus are coming under fire for their decisions to charge for incoming text messages… by the government:

Industry Minister Jim Prentice publicly demanded an explanation from two of the country’s telecommunications giants yesterday about their “ill-thought-out” decision to start charging cellphone customers for incoming text messages.

Here’s a thought: Rather than summoning them in front of a government committee to try to justify their pricing, as these telecom giants are accustomed to doing from their monopoly days, why not open up the market to real competition instead of our current oligopoly-style imitation? That would take care of their cash-grab collusion pricing in a hurry.

Here’s yet another reason:

For 25 months now, cell-phone users in the United States have been able to change service providers and take their numbers with them. This spares you the laborious process of notifying everyone who has your number that you have a new one now.

[ . . . ]

This week the CRTC has announced, oracularly, that Bell Mobility Inc., Rogers Wireless, and Telus Corp. will have to offer number portability by March 2007 – more than three years after U.S. consumers received this service. This will apply for Quebec, Ontario, B.C. and Alberta; the requirement doesn’t kick in for smaller provinces until six months later.

It’s all part, says the CRTC, of balancing the interests of consumers with the interests of the carriers.

Isn’t it strange how consumers so often come out on the short end of the CRTC’s balancing acts?

All of the cell phone companies in Canada offer overpriced products and horrible customer service. Since Rogers bought out Fido I’ve heard nothing but horror stories from subscribers of both. Telus isn’t any better. Bell Mobility — my phone company — is perhaps the worst offender of all. But because our phones are already locked to our companies, and getting a decent deal on a new phone means locking into another contract, switching is already enough of a hassle. Having the phone number locked into the company is all that much worse.

Local numbers are already portable for landlines; I kept my phone number when I switched my home phone service from Bell to Videotron earlier this year. There’s no doubt the consumer wins when competition is fostered. If the cell phone companies actually had to fight for our loyalty, they might not treat us quite so callously.

The CRTC does little other than “protect the interests” of companies that feed us overpriced crap and prohibit us from getting the stuff we truly want. Any party that promises to immediately scrap it can have my vote in the upcoming election.

The offer’s on the table. Any takers?