My flight home from New York today was delayed by 3-1/2 hours. That’s for a flight that only takes an hour. The vague description of the cause was something to do with “equipment delays”. The airline kept us waiting in the terminal all that time without offering us so much as a free soda.
Then I got home and saw this:
Air Canada’s efforts to burnish its public image were dealt a blow Sunday when the carrier was forced to cancel some flights because its pilots reached the limit on their flying time for the month.
Oh. So that’s what they mean by “equipment delays”.
Air Canada’s advertisements feature all sorts of promises of fun stuff that’s “coming soon”, like personal entertainment sets on all seats. A word of advice to the management team at Air Canada: the main thing passengers want to be “coming soon” is their flight. You might want to spend a bit less money and effort focusing on useless nonsense, and a bit more on basics like, oh, say, customer service. Just a thought.